Service as a Service – Support you need, when you need it.
AdvanceForce offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue.
For on-going support, our time based support services bundles remain valid for a year. The consulting time in a support bundle can be applied to any type of Salesforce related work provided by AdvanceForce, such as general Salesforce consulting, Salesforce configuration and development, deployment assistance, user administration and training. This option allows you to keep maintenance and service fees low while guaranteeing operational issues are attended to with zero latency.
Administration as a Service – Managed Cloud Services
A whole new way of managing and supporting your Cloud Computing enterprise applications. By engaging us to manage your applications, you can keep your Sales, Marketing, and IT teams focused on their tasks – moving your business forward. AdvanceForce can also deliver cloud based on-demand Salesforce.com administrator and end-user support services, providing application support and maintenance to your existing Salesforce.com application – on site or remote for your convenience.
As opposed the traditional remedial support and AdvanceForce’s administration service is aimed at:
- Proactive strategic direction and advice
- Results-driven system roadmap
- Periodic application health checks
- Saleforce.com optimisation based on best practices
- On-going Salesforce release reviews
- Remedial services with zero latency
Delivered by certified Salesforce.com experts.