“CRM projects fail for a variety of reasons. In the North American market, a recent study estimates that over half of all CRM implementations fail to meet their objectives.” –CRMsolution.com. This stunningly high failure rate can be largely attributed to inefficient+ or non-existent training programs.
So you’ve taken on a great new hire. They are resourceful, qualified, and eager to take part in your enterprise.
You’ve also found the perfect partner – Salesforce CRM. Naturally, you can’t wait them to begin ‘collaborating’, but you must ensure that your new employee knows how to work with the software. It can be a real catch 22 to strike the balance between comprehensive training and timely adoption, full of tradeoffs and unsatisfactory compromises. Here are five tactics to effectively and quickly onboard new employees to Salesforce.