What Are Data Silos?

By Alison Jarris

Salesforce Guru 0 484 Article rating: 5.0
In today’s data-driven business environment, there’s an app for nearly everything. From business analysts to data scientists to marketers, lines of business use technology to improve their lives. A CIO can gain insight into cross-departmental data across the enterprise and govern when and how it gets surfaced. A customer service representative can pull up a customer’s interactions with the company across any channel. A developer can see which APIs are already built in the ecosystem before diving into a new integration project. 

3 Tips for Digitally Transforming Your Lead-to-Cash Process

By Mandy Febus

Salesforce Guru 0 432 Article rating: 5.0
I’m an accidental admin. I didn’t set out to learn Salesforce — it just happened. I was first introduced to Salesforce 15 years ago at my first job out of college. The IT team there had installed it as a sort of set-it-and-forget-it tool. I realized it could organize a lot of our sales team’s processes, better organize databases, and streamline manual data entry. We started integrating Salesforce everywhere and rolled it out to our global sales team.

How to Keep Your Commerce Site Running in a Time of Crisis

By Mike Micucci

Salesforce Guru 0 481 Article rating: 5.0
As CEO of Commerce Cloud, I have had the chance to speak with many of you this week. And as expected, the conversation around commerce is changing. The main thing on your mind is the continuity of our service. You’re seeing traffic and transactions spike. Your order management systems are in constant flux. And you’re using your website to communicate with customers in almost real-time. You need flexibility and reliability. And we understand that.

How to Maintain Customer Relationships While Working Remotely

By Polly Sumner

Salesforce Guru 0 496 Article rating: 5.0
My job is to ensure every customer gets the most value out of Salesforce, but my passion is establishing and building trust. As the Chief Adoption Officer, I spend more than half my time meeting with customers all around the world. It’s that face-to-face interaction that helps me help them.