How to keep your Top-Performing Salespeople

Colleen Francis - Owner, Engage Selling Solutions

Salesforce Guru 0 1037 Article rating: 5.0

“My top performers? Oh, I just leave them alone and let them sell. Don’t mess with a good thing, right?”

I can’t begin to tell you how often I’ve heard this said by sales VPs and other C-level leaders. It’s rooted in a terrible assumption, one that leads to expensive mistakes down the road.

Your top performers are more than just skilled at closing the most deals.

8 Tips for Building a Better Customer Support Team

By Emily Stanford in Service, Service Cloud, Community

Salesforce Guru 0 922 Article rating: 5.0
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.