AdvanceForce

Q1 Shopping Index: 3 New Benchmarks for Brands and Retailers to Succeed in This New Normal

By Caila Schwartz

Tracey / Monday, May 11, 2020 0 598 Article rating: 5.0

In the absence of most brick and mortar stores, online commerce grew 20% year-over-year in Q1, well above digital growth seen during the holiday shopping season. Much of this growth was due in part to an increased demand for essential goods on digital channels. Online purchases for essential items grew by 200% between the beginning and end of March. Despite this success for digital commerce, we still face a stark reality. All aspects of the global economy are upended. From demand, supply chain, to the retail business model itself, nothing is the same. Shoppers are adjusting to the realities of a world dominated by digital, and brands and retailers are racing to serve their customers throughout all these changes.

Service from Home: 4 Leaders on How to Support Remote Service Teams

By Amy Higgins

Salesforce Guru / Friday, May 8, 2020 0 559 Article rating: 5.0

We asked seasoned service experts how they help their teams deliver exceptional service experiences while working from places like the dining room table. All while many industries continue to experience a dramatic increase in contact call volume.

10 advantages of cloud computing for small businesses

By Salesforce

Salesforce Guru / Friday, April 24, 2020 0 693 Article rating: 5.0

In today’s digital age and a growing remote workforce, moving to the cloud is almost a no-brainer. But what is cloud computing? Simply put, it’s computing based on the internet. Where in the past, people would run applications or programs from software on a physical computer or server in their building, using data that’s also housed on that computer or that server, cloud computing allows people access to the same kinds of applications and their own data via the internet.

What Is Salesforce CPQ?

By Annie Wright

Salesforce Guru / Thursday, April 23, 2020 0 669 Article rating: 5.0

Sales reps know the truth — most of their time isn’t spent selling. Research shows reps spend about 66% of their time generating quotes, writing proposals, and getting approvals instead of closing deals.

CPQ can benefit your business and help your reps overcome common sales hurdles. If your reps use legacy quote configurators, are manually reviewing quotes, or seem to have a habit of sending inaccurate quotes to prospects, it’s time to look into CPQ software.

How to Communicate With Customers During Times of Crisis

By Heidi Robbins

Salesforce Guru / Monday, April 20, 2020 0 619 Article rating: 5.0

Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. This goes beyond minor adjustments to marketing messages. The plan must extend to customer service teams, your website, social channels, customer-facing staff, and more.