by Anna Fiorentino
With migration becoming unavoidable, you should understand the different features available between Salesforce Classic vs. Lightning. Here is a chart to help you do just that.
By Salesforce UK
Customer expectations have changed massively thanks to the internet. Instant gratification is simply expected as normal and it’s harder than ever for service to stand out. Meanwhile, significant growth in customer contact is also putting serious pressure on organisations to offer a prompt response.
By Adam Blitzer
Ask any rep what their favorite part of the day is, and chances are that their answers won’t involve the words “logging” or “data.” Ask managers what they really want from their sales teams, and I bet you that they’ll ask for more visibility into what their reps are doing and for their reps to spend more time talking to customers, building relationships. As for sales operations? They probably would prefer if answering business questions didn’t involve four systems, two excel sheets, and a pivot table.