8 Tips for Building a Better Customer Support Team

By Emily Stanford in Service, Service Cloud, Community

Salesforce Guru 0 515 Article rating: 5.0
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.

The Case for Sustainability in a Small Business (And why it makes better business too)

By Heather Foley

Salesforce Guru 0 519 Article rating: 5.0
Running a small company is a lot like spinning plates. You need to be responsible for ensuring monthly salaries are paid, creating opportunities for growth, keeping customers satisfied and ensuring your teams are happy too. Do you really have time to worry about the environment? Has the issue of sustainability taken rather a back seat?

The Lightning Experience

Salesforce Guru 0 713 Article rating: 5.0
Salesforce Lightning Experience has been with us for a while, and got extensive coverage in this blog- even including a quick introduction video by Mr. Roy Gilad. Nevertheless, it’s always great to learn more and as this blog’s purpose is to give you the best Salesforce tips and resources on a weekly basis, I’m constantly looking for interesting stuff to share with you.

Salesforce’s Products Strategy Day 2016: Key Announcements

Salesforce Guru 0 590 Article rating: 5.0
Salesforce has set its product strategy table for 2016, outlining a slew of new and upcoming products and revealing a new pricing structure for its Sales and Service cloud suites. There were seemingly dozens of announcements, which are summarized in a lengthy company press release here. In this post, I’ll outline what I saw as some of the most important takeaways for Salesforce customers and prospects.