Manufacturers, It’s Time to Transform the Partner Experience


Tracey 0 625 Article rating: 5.0
According to new research, 89% of business buyers say the experience a company provides is as important as its products and services. Many companies have started to embrace a more customer-centric approach to doing business. But what about your partners? What experience are you providing them?

Salesforce Customer Data Platform begins to take shape

by Ron Miller

Salesforce Guru 0 643 Article rating: 5.0
Salesforce announced it is making progress toward releasing a Customer Data Platform (CDP) this week at Salesforce Connections in Chicago. While the company is talking in greater detail about the platform, they are calling Customer 360, it won’t be available for pilot customers until this Fall.

Hooray for SFA! Salesforce Named a Leader in the Gartner SFA Magic Quadrant for the 13th Consecutive Year.


Salesforce Guru 0 986 Article rating: 5.0
For thirteen years running, Salesforce has been named a Leader in the Gartner Magic Quadrant for Sales Force Automation. To say this is an honor would be an understatement. We want to thank our Trailblazers, who are our customers and partners because we believe they make this distinction possible.

Salesforce Customer Service Solution becomes Botty

by Thomas Wieberneit

Salesforce Guru 0 969 Article rating: 5.0
On June 17, 1019, Salesforce announced an enhancement of its customer service abilities by adding further channels for customer service and adding chatbot capabilities to these channels. This has the goal of offering the ability to create a more seamless service experience by offering engagements on the channels that consumers use. For your easier reference here comes the announcement.