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Could Mr Robot Hack Your Salesforce?

By: Matthew Botos - The Jason Bourne of Salesforce Consulting

Tracey 0 271 Article rating: 5.0
Could the fictional Mr Robot hack your Salesforce? Learn how to stay safe against his 3 favorite attacks and secure your valuable customer Salesforce data.

Salesforce Positioned in the Leaders Quadrant of the Magic Quadrant for Digital Marketing Hubs

Salesforce Press Release

Salesforce Guru 0 207 Article rating: 5.0
SAN FRANCISCO—February 20, 2017—Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its February 2017 Magic Quadrant for Digital Marketing Hubs. Placement was given to Salesforce for its Marketing Cloud, which empowers marketers to build and manage smarter 1-to-1 consumer journeys.

The Ground is Shifting Beneath Contact Centers

By John Hernandez

Salesforce Guru 0 234 Article rating: 5.0
As cloud technology continues to disrupt businesses of all sizes and industries worldwide, the contact center communications market remains a bit behind. This is a typical trend that has been historically seen in this space. Of the 14.5 million call centers around the world, over 90 percent are still powered by premises-based technologies (CMSWire). As customers increasingly seek service in a growing number of digital channels — including video, social, messaging apps, and chat — not all traditional solutions have the agility to keep up because they’ve been optimized for voice interactions.

How to Partner With Your Salesforce Admin to Reach Your Sales Goals This Year

By Mike Gerholdt

Salesforce Guru 0 214 Article rating: 5.0

Have you set big sales goals for the year? As you think about how to achieve your top priorities as a sales leader, think about building or strengthening your partnership with your Salesforce administrator.

After eight years as a Salesforce admin, I know the relationship between sales leadership and the admin is key to helping your business run better, faster, and smarter.

Your Salesforce Administrator is a Key Partner in Your Company's Success

By Shell Black

Salesforce Guru 0 235 Article rating: 5.0
I love catching up with old clients. Sometimes it’s informally at a local user group meeting, or at their offices sitting down to discuss implementing a new phase of Salesforce (perhaps Pardot or a customer community). In any event, it is always intriguing to learn how well they’ve executed their vision since going “live.” Did they continue to innovate after we handed over the keys to Salesforce?
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